Insourced and Outsourced Contact Center Solutions
In the 21st century, customer service is the top priority for any business looking to create a loyal clientele. Accomplish this with the help of Edge Smart Solutions’ new and improved outsourced contact center services for supreme customer satisfaction that elevates your business. Whether you’re interested in traditional contact center solutions, or the latest hybrid contact center services, we can help you get started in no time!
Our technology is compatible and customizable with your business technology, including integration, reporting, and analytics technology. We also offer flexible options, such as tech setup for supplementing an existing contact center team or a completely outsourced contact center.
Our outsourced contact center services are set up with remote customer service reps that are trained to handle constant inbound and outbound calls, including cases that require escalation or renewed attention. Through the seamless connection between our outsourced contact center and your team, we can work with you to upgrade your business’s reputation.
Get Integrated and Updated Outsourced Contact Center Services For Your Business Today
Our basic contact center technology includes skill-based routing (ACD) for streamlined support opportunities, as well as Integrated Voice Response (IVR) and self-service customer interactions using artificial intelligence agents.
Additional courtesy callbacks or virtual hold systems, predictive outbound dialing, call recording/digital voice, post-call automatic surveys, and data interaction systems can be incorporated as well!
Take your business to the next level with Omni-Channel customer services options via social media, text message, emails or in-built chat options on an application or website. This way, all customer interactions will be on (virtual) paper and record-keeping will become a breeze.
With integrations using Customer Relationship Management (CRM) software, adding features such as Computer Telephony Integration (CTI), knowledge-based systems, internet-centric client reporting, and dashboards can become centralized and easy to organize.
With all of this data being stored in your systems, you can even utilize your data analytics and business intelligence tools more efficiently to make decisions and create forecasts for improved efficacy.
The key to business progress lies in efficient customer service and contact center solutions and management. That’s why you should set up or update your system immediately with the help of our team at Edge Smart Solutions!
